Returns

Returns Made Simple – ArtsiPhartsi® Return Policy

At ArtsiPhartsi®, we stand behind the quality of our craftsmanship and want you to be confident in every purchase. If you need to make a return, our policy is designed to be straightforward and hassle-free. Please see below for details on how to begin your return.

Hassle-Free Returns

Am I Eligible to Return an Item?

To qualify for a return:

  • Submit your return request within 14 days of receiving your item by calling:
  • Ensure the product is in its original condition—unused, unaltered, and carefully repackaged.
  • Obtain a Return Merchandise Authorization (RMA) number before sending the item back.

Certain items are non-returnable, including:

  • Custom or personalized pieces
  • Gift cards
  • Final sale items
  • Special orders

Note: All returns are inspected for eligibility upon receipt.

How to Start a Return?

To return your product, follow these steps:

  1. Contact Us: Call either (813) 839-7000 or 

    (888) 982-4642

  2. Receive Instructions: We’ll email you your RMA number and return instructions.
  3. Prepare the Package:
    • Package your item carefully to prevent damage during shipping.
    • Mark your RMA number visibly on the outside of the box.
    • Include the completed RMA form inside.
  4. Ship It Back: Send your package to:

    ArtsiPhartsi®

    4002 South MacDill Avenue

    Tampa, FL 33611

We recommend using a trackable and insured shipping method.

Restocking Fee: A 10% restocking charge applies (covers administrative and handling costs).

Customer Responsibility: Return shipping costs are your responsibility unless the return is due to an error or defect.

How Do Refunds Work?

  • After receiving and inspecting your return, we’ll process your refund within 2-3 business days.
  • Refunds are issued to your original payment method.
  • Your bank may take 2-10 business days to post the refund.

Please note: Shipping charges are non-refundable unless due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Report the issue within 24 hours of receipt.
  2. Email a photo of the damage to customerservice@artsiphartsi.com.
  3. We’ll assist you with a replacement if available or issue a refund.

Many pieces are unique, so while we’ll do our best to resolve the issue, exact replacements may not always be possible. If not, we can discuss alternative options.

Frequently Asked Questions

What happens if my return doesn’t comply with your policy?

If the returned product shows signs of use, damage, or does not have an RMA number, we may not approve the return.

Can I exchange an item instead of requesting a refund?

Yes, if the item you want is available. Otherwise, we’ll process a refund.

How do I protect my item during the return?

Please document the item’s condition before packaging and use the original materials if possible.

For more answers, visit our Return Policy FAQ.

Need Help? Contact Us

Our customer support team is ready to help with returns, exchanges, or any questions:

If you’re ready to start a return, please get in touch.

Thank you for choosing ArtsiPhartsi®.