Security Policy

At ArtsiPhartsi®, the safety and security of your personal information are of paramount importance. We are committed to protecting your data and ensuring secure transactions on our platform. This Security Policy outlines the measures we take to safeguard your information and how you can contribute to maintaining security when using our website and services.

Data Protection Measures

Encryption Technologies

ArtsiPhartsi’s Shopify store utilizes TLS encryption (Transport Layer Security) to protect the transmission of sensitive data between your browser and our servers. This ensures that personal details, payment information, and other sensitive data remain encrypted and secure during transactions.

Secure Payment Processing

ArtsiPhartsi® does not store your full payment details. All payment transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant providers, ensuring that your financial information is handled with the highest level of security.

Data Storage Security

We use advanced security protocols to store personal information securely. Access to your data is restricted to authorized personnel and is protected by robust authentication controls.

Regular Monitoring and Testing

Our systems are regularly monitored for vulnerabilities and suspicious activity. We perform routine security testing and updates to ensure our technology remains secure against emerging threats.

Fraud Prevention and Detection

ArtsiPhartsi® employs sophisticated fraud prevention measures to safeguard against unauthorized activities, including:

• Order Monitoring: Our team reviews transactions for unusual activity or inconsistencies.
• Two-Factor Authentication (2FA): Required for account changes or sensitive actions, ensuring an additional layer of identity verification.
• Address Verification: Billing and shipping address verification is conducted to prevent fraudulent purchases.

If any suspicious activity is detected involving your account, we will notify you immediately and temporarily restrict account access to prevent unauthorized use.

Customer Responsibilities

Account Security

We encourage you to take proactive steps to safeguard your ArtsiPhartsi® account, including:

• Use Strong Passwords:
  Choose passwords that combine uppercase and lowercase letters, numbers, and special characters.
  Avoid using easily guessed information such as birthdays or names.
• Do Not Share Your Credentials:
  Keep your login information confidential and do not share it with anyone.
• Update Regularly:
  Change your password periodically to reduce risk.
• Enable Two-Factor Authentication (where available):
  Add an extra layer of security to your account.

Be Alert to Phishing Scams

We will never ask for your password or sensitive personal data via email, phone, or text message. If you receive such a request, please report it to our ArtsiPhartsi® Customer Service team immediately.

Monitor Your Transactions

Regularly review your account activity and report any unauthorized charges or discrepancies to us at customerservice@artsiphartsi.com.

Handling Security Concerns

Reporting Security Issues

If you suspect a security breach or encounter suspicious activity, contact us immediately at:
Email: customerservice@artsiphartsi.com
Phone: (813) 839-7000 or (888) 982-4642

We will work diligently to investigate and resolve the issue.

Breach Notification

Although we take every precaution to protect your data, should a breach occur that may impact your personal information, we will notify affected users promptly. The notification will include:

• What information was compromised
• Actions being taken to mitigate risks
• Recommended steps for you to protect yourself (if applicable)

Policy Updates

ArtsiPhartsi® reserves the right to update this Security Policy as technologies evolve or new security measures are implemented. Any changes will be posted on this page with the updated revision date. We recommend checking this page periodically to stay informed about how we protect your data.

Contact Us

Your privacy and security are vital to us. If you have questions or concerns about this Security Policy or require further assistance, feel free to reach out to us at:
Email: customerservice@artsiphartsi.com
Phone: (813) 839-7000 or (888) 982-4642

Thank you for trusting ArtsiPhartsi®. We remain committed to ensuring your data is protected and safe as you explore our unique collection of artisan crafts.

Payment Policy

At ArtsiPhartsi®, we strive to provide a seamless and secure payment experience for our customers. This Payment Policy outlines our accepted payment methods, billing procedures, and related terms to ensure transparency and mutual understanding.

Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and Diner’s Club.
• Digital Wallets: PayPal, Apple Pay, and Google Pay.
• ArtsiPhartsi Gift Cards (issued by us): These can be used as full or partial payment.
• Buy Now, Pay Later Service: SHOP is provided at checkout for eligible purchases.

Please note that all payment methods are subject to validation and authorization before order processing.

Billing and Payment Terms

Order Payment

Full payment is required at the time of purchase. Orders will not be processed or shipped until the payment is confirmed.

For pre-orders or custom items, charges will be applied as stated at checkout or in the product details.

Sales Tax

Applicable sales tax will be calculated based on the shipping address and added to the total order amount during checkout.

Currency

All transactions are processed in U.S. Dollars (USD).

Payment Security

We are committed to protecting your payment details:

• Transactions are encrypted and processed securely through PCI DSS-compliant payment gateways.
• ArtsiPhartsi does not store full credit or debit card numbers. Sensitive payment data is handled by our trusted payment processing partners.
• Regular security audits and fraud detection systems are in place to ensure the safety of your financial information.

For additional details about how your data is protected, please refer to our Security Policy or Privacy Policy.

Refunds and Cancellations

Refund Process

Refunds for eligible returns and cancellations are issued to the original payment method. Please allow:

• 2-5 business days for ArtsiPhartsi to process the refund.
• Additional processing time of up to 10 business days by your bank or payment provider.

Non-Refundable Charges

Certain charges, such as expedited shipping fees or gift-wrapping services, are non-refundable unless otherwise stated.

Failed Transactions

If a transaction fails due to insufficient funds or authorization issues, the payment attempt may be cancelled or declined. Customers will need to provide an alternative payment or resolve problems with their payment provider.

Customer Responsibilities

To ensure smooth payment processing:

• Provide accurate and up-to-date billing and account information at checkout.
• Notify us promptly of any changes to your payment details or billing address.
• Monitor your payment activity and report any unauthorized transactions to your payment provider and ArtsiPhartsi®.

Disputes

If you have concerns about a charge or billing discrepancy, contact our customer service team within 30 days of the transaction. We’ll work to resolve the issue promptly and transparently.

Contact Us

If you have questions or need assistance regarding payments, please reach out to us via:
Email: customerservice@artsiphartsi.com
Phone: (813) 839-7000 or (888) 982-4642

Thank you for choosing ArtsiPhartsi®. We are committed to providing a secure and convenient shopping experience for our customers.

Intellectual Property Policy

At ArtsiPhartsi®, we respect and value the intellectual property (IP) of the artists we represent, as well as the original content hosted on our platform. This Intellectual Property Policy outlines the ownership, usage rights, and protections surrounding IP, providing clarity for all parties, including artists, customers, and third parties. By using our website or engaging with our services, you agree to uphold the principles outlined below.

Ownership of Content

Artist Creations

All artworks, designs, and crafts showcased on ArtsiPhartsi® are the intellectual property of ArtsiPhartsi® or the respective artists who created them.

Represented artists retain full ownership of their creations unless otherwise agreed upon in writing.

Website Content

The text, images, videos, graphics, logos, and other materials displayed on artsiphartsi.com are the intellectual property of ArtsiPhartsi® or licensed for use by us. These materials are protected under copyright, trademark, and other applicable IP laws.

Trademarks

ArtsiPhartsi® and other trademarks, slogans, or logos appearing on our site are the exclusive property of ArtsiPhartsi®. Unauthorized use of these trademarks is prohibited.

Usage Rights

For Customers

Customers purchasing artisan creations obtain ownership of the physical product but not the underlying copyright or intellectual property rights associated with the design or artwork.

No reproduction, distribution, modification, or commercial use of purchased products is allowed without explicit permission from the respective artist or copyright owner.

For Artists

Artists represented by ArtsiPhartsi grant us a non-exclusive, royalty-free right to display, market, and sell their creations on our platform.

Artists represent and warrant that their work is original and does not infringe on the IP rights of any third party.

Third-Party Content

Content from third parties, including product descriptions, is used on our platform with permission or under licensing agreements. Such content remains the property of its respective owner and may not be reproduced without consent.

Copyright Protection

We take copyright infringement seriously and are committed to protecting the rights of artists and content creators. If you suspect that any material on our platform violates copyright laws, please notify us promptly.

Reporting Copyright Violations

To report potential copyright infringements, email us at customerservice@artsiphartsi.com with "Copyright Violation Notice" in the subject line. Include the following details:

• Identification of the copyrighted work(s) believed to be infringed.
• The exact URL or location where the alleged infringement occurs.
• Your contact information, including name, email address, and phone number.
• A statement confirming your belief that the use of the material is unauthorized.
• A declaration that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.

Once we receive a valid notice, we will promptly investigate the issue and take appropriate action, which may include removing the infringing content or suspending involved accounts.

User Responsibilities

All visitors, customers, and users of the ArtsiPhartsi platform are expected to respect intellectual property rights. Specifically:

• Do not copy, reproduce, or use any site content or product designs for personal or commercial purposes without authorization.
• Avoid uploading, submitting, or sharing content that violates copyright, trademark, or other IP laws.
• Report any known or suspected violations promptly to ArtsiPhartsi.

Policy Updates

ArtsiPhartsi® reserves the right to update this policy to reflect changes in law, technology, or business practices. Material updates will be posted on this page, and we encourage you to check back periodically to stay informed.

Contact Us

For questions, concerns, or assistance regarding this Intellectual Property Policy, please contact us at:
Email: customerservice@artsiphartsi.com
Phone: (813) 839-7000 or (888) 982-4642

Thank you for supporting ArtsiPhartsi® and the exceptional artists we represent. Together, we can foster a community of creativity built on trust and respect for intellectual property.

Gift Card Policy

At ArtsiPhartsi, we offer a flexible and convenient gift card program to help you share your love for artisan crafts. Below are the terms for purchasing and using our gift cards. Please review this policy carefully.

Gift Card Policy

Available Formats

ArtsiPhartsi® offers Digital Gift Cards (emailed after purchase) and may be redeemed online at artsiphartsi.com.

Denominations

Choose from amounts ranging between $50 and $1500.

No Expiration or Fees:

Gift cards do not have expiration dates or maintenance fees.

Non-Refundable

All gift card purchases are final. Gift cards cannot be returned or redeemed for cash, except where required by law.

Use and Balance Tracking

• Gift cards can cover full or partial purchases.
• Any leftover balance remains on the card for future use.
• Customers can check their gift card balance online.

Restrictions

• Gift cards do not count toward minimum spending thresholds for shipping promotions.
• Gift cards cannot be used to purchase another gift card.

Loss and Fraud Prevention:

• ArtsiPhartsi reserves the right to request proof of purchase to verify the status of any gift card.
• Avoid buying gift cards from unauthorized third parties, as we cannot ensure their validity.

Purchasing Gift Cards

Digital Gift Cards

How to Order

1. Visit the Gift Card page on our website.
2. Select the gift card amount and quantity.
3. Provide the recipient’s email address (optional) and add a personalized message.
4. Complete your checkout.

Delivery

E-Gift Cards are sent directly to the recipient’s email address within minutes of purchase.

If the email isn’t received, check spam or junk folders, or contact our Customer Service for support.

Using a Gift Card

Online Purchases

1. Add products to your cart.
2. Go to checkout and enter your gift card number and PIN in the "Payment" section.
3. Repeat for multiple gift cards if needed, or use another payment method to cover any remaining balance.

In-Store Purchases

Present your gift card at checkout.

Overspending or Remaining Balances

• If total exceeds balance: You may pay the difference using another payment method.
• If total is less than balance: The remaining balance remains on the gift card for future use.

Order Cancellations or Returns Paid with Gift Cards

If your order is cancelled or an item is returned, the refund will be issued as a new gift card sent via email.

Any balance paid with another payment method will be refunded accordingly.

Gift Card FAQ’s

Can I customize the amount on my gift card?

No. Gift cards are available only in predefined amounts ranging from $50 to $1,500.

Can I refund or cancel my gift card?

No. Gift cards are non-refundable and cannot be cancelled once purchased.

What should I do if the recipient doesn’t receive the digital gift card email?

Ask the recipient to check their spam or junk folder. If it’s still missing, contact our Customer Service team for assistance.
Email: customerservice@artsiphartsi.com
Phone: (813) 839-7000 or toll-free at (888) 982-4642

How can I check my gift card balance?

You can check the remaining balance online using our balance checker tool.

May I use a gift card in combination with another payment method?

Yes. If your order total exceeds your gift card balance, you may pay the difference with another payment method.

May I use my gift card to purchase another gift card?

No. Using a gift card to purchase another gift card is not permitted.